Delete your KuraNhaka account
You can permanently delete your KuraNhaka account at any time, directly from the mobile app. This page explains how to do it, what is deleted, and what happens afterwards.
How to delete your account in the app
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1
Open your profile
Open the KuraNhaka app, open the menu, and tap your name / View Profile at the top to go to the My Account screen.
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2
Tap "Delete account"
Scroll to the bottom of the My Account screen, below the Logout button, and tap Delete account.
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3
Review what deletion means
The "Before you delete your account" screen explains exactly what will happen. Read it, then tap Continue — or Keep my account if you change your mind.
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4
Confirm with your password
For your security, you will be asked to enter your account password to confirm. Once confirmed, deletion takes effect immediately — there is no waiting period, and it cannot be undone.
What happens when you delete your account
Your personal details are removed permanently
Your name, national ID record, ID document photo, phone numbers, email, password and push-notification tokens are deleted straight away. This happens immediately — there is no waiting period, and it cannot be undone.
Your farms and fields stay in the system
The farms, fields and history recorded against you remain, but they are permanently de-linked from your identity and attributed to an anonymised record. They cannot be reattached to a new account later.
Signing up again starts from zero
You can register again later with the same phone number, but it will be a completely new account — no Nhaka Index score, and none of your previous history.
When deletion may be temporarily blocked
To protect both you and programme partners, deletion is not possible while you have an active obligation on the platform — for example an input or finance application under review, an active contract, or an unconfirmed delivery. Once the obligation is resolved, you can delete your account.
Can't access the app?
If you no longer have access to the app or your device and want your account deleted, contact our support team from the phone number or email linked to your account so we can verify it is you.
For details on how your information is handled, see our Privacy Policy.